Store & Refund Policy

Store & Refund Policy
Effective Date: [October 4, 2021]
Last Updated: [February 14, 2025]

1. Order Processing and Shipping

  • Fulfillment Time: Orders are typically processed and fulfilled within 2–7 business days.

  • Shipping Time: Shipping durations depend on your location:

    • USA: 3–4 business days

    • International: 5–15 business days

  • Shipping Confirmation: Once your order is shipped, you'll receive a confirmation email with tracking information.

2. Order Issues

  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 30 days of delivery at AskDrRola@gmail.com with your order number and photos of the issue. We'll arrange a replacement or refund.

  • Order Not Received: If your order hasn't arrived within the expected timeframe, first verify the shipping address and check with your local post office or neighbors. If the package remains unlocated, contact us at AskDrRola@gmail.com within 30 days of the estimated delivery date.

3. Returns and Exchanges

  • General Policy: As our products are made to order, we do not accept returns or exchanges for buyer’s remorse or incorrect sizes.

  • Size Concerns: To ensure the correct fit, please refer to our sizing charts available on each product page before making a purchase.

4. Order Modifications and Cancellations

  • Changes: Once an order is placed, it enters our fulfillment process promptly. If you need to modify or cancel your order, contact us immediately at AskDrRola@gmail.com. While we cannot guarantee changes or cancellations, we'll do our best to accommodate your request.

5. Return Address

  • Incorrect Address: If an order is returned due to an incorrect or incomplete address provided by the customer, reshipment costs will be the customer's responsibility.

  • Unclaimed Packages: Orders that are unclaimed and returned to us will require reshipment at the customer's expense.

6. Customer Support

For any questions or concerns regarding your order, please contact us at:

Email: AskDrRola@gmail.com

Website: AskDrRola.com

By placing an order with us, you agree to this Store and Refund Policy.

Note: This policy is subject to change without prior notice. Please review it periodically for any updates.